Privacy Policy

Effective Date: 1st May 2026

Schmidt Gates (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you interact with our website and services.

1. What is Personal Information?

Personal information is any information or opinion that identifies you as an individual.

This may include:

• Name
• Phone number
• Email address
• Property address
• Project details or enquiry information

2. How We Collect Personal Information

We may collect your personal information in a number of ways, including:

• When you submit an enquiry or request a quote
• Through phone calls, emails or direct communication
• Via our website forms
• From publicly available sources or third parties (where appropriate)

Where possible, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to enquiries and provide quotes
• Deliver our products and services
• Communicate with you about your project
• Improve our website and customer experience
• Send relevant updates or marketing (you can opt out at any time)

We only use your information for purposes you would reasonably expect or where required by law.

4. Disclosure of Personal Information

We may disclose your personal information:

• To contractors or service providers involved in delivering your project
• Where required or authorised by law
• With your consent

We do not sell or rent your personal information to third parties.

5. Cookies & Website Analytics

Our website may use cookies and tracking tools to improve your browsing experience and understand how visitors use our site.

This may include:

• Website traffic data
• Pages visited
• Time spent on the site

You can disable cookies through your browser settings if preferred.

6. Storage & Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically or in secure systems used to manage customer enquiries and projects.

When no longer required, we take reasonable steps to securely destroy or de-identify your information, unless retention is required by law.

7. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To make a request, please contact us using the details below. We may require identification to process your request.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

9. Overseas Disclosure

In some cases, third-party service providers we use (such as software platforms) may store data overseas. We take reasonable steps to ensure these providers handle your information securely.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Your continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy, please contact:

Schmidt Gates
Email: sales@schmidtgates.com.au
Phone: +61 419 204 452

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au